Desk Monkey

How we work

Agree what needs to change. Then measure the work.

You should know why you are buying a rebuild or another month of support. We start with your problem, agree what better looks like and show the work against that goal.

  1. 01

    Understand what happens today.

    You get a written website and process audit. We review what buyers see, how inquiries reach your team and what you can measure. We ask what the problem stops you from doing, investigate why it happens and confirm the findings with you.

  2. 02

    Agree what better looks like.

    You choose the business outcome, explain why it matters to you and agree the evidence you will use to judge it. We record the baseline, the target and what each person can influence. A traffic increase and a new customer are different measures.

  3. 03

    Scope and build the work.

    You get deliverables, responsibilities and acceptance checks in writing. We rebuild the agreed pages and processes with your team. You review content and customer messages before they go out.

  4. 04

    Document and hand over.

    Your team gets instructions, a walkthrough and a record of accounts and access. For a hosted service, we agree ownership, exports and what happens when the service ends before you sign.

  5. 05

    Keep improving with evidence.

    We can stay involved for the agreed ongoing work. We record what we change, review inquiries and follow-up, and agree what to try next. We distinguish a measured result from an estimate.

The review you should be able to have

What did we change,
and what happened?

See the work.

We keep a dated record of page, content and process changes. We review the agreed work and next priorities with you.

Follow the inquiry.

With your approved accounts or reports, we review where inquiries came from, which were qualified and which became customers. We identify where tracking is missing.

Separate evidence from assumptions.

A change and a rise in traffic can happen at the same time without one causing the other. We explain what we know, what we estimate and what needs another test.

Website and ongoing support

Help buyers understand why they should contact you.

We review what buyers see, where they hesitate and what happens after an inquiry. Then we agree which pages, content and follow-up steps need attention.

Start with the website audit

Choose the work around the problem.

  • Give buyers a clear explanation of the problem you solve.
  • Answer the questions they ask before contacting you.
  • Help your team respond with the right context.
  • Agree how you will judge whether the changes help.

We can help with a focused improvement or ongoing work. We agree the scope after we understand what needs to change.

Working principles

You stay in control.

Approve changes before we add them.

We agree changes in scope, cost and access before making them.

Keep ownership clear.

You keep your accounts and data. We document access and agree website ownership and handover in your contract.

Keep a person responsible.

We use AI for agreed tasks. People check the output, approve customer messages and decide what happens next.

Start with the audit

Tell us what is not working today.

Get the audit Talk through your project